Activating a mobile line in Brazil will require facial biometric validation
The new standard applies to individuals and individual microentrepreneurs (MEIs) and changes the process for activation, number portability, SIM swap and registration changes. The existing base also needs to be re-registered.
Deadlines
September 2027
Start of biometric validation in activations, number portability, SIM swaps and registration changes.
By December 2028
Deadline to re-register the customer base, subject to the exceptions set out in the standard.
What the operation needs to have
- Liveness in every validation
- Controls against presentation and injection attacks
- Coverage across physical and digital channels
- Protection of biometrics as sensitive data
Fraud does not end at activation.
When confirmation is limited to registration, later requests depend on fragmented controls.
The operation needs to confirm identity before authorising SIM swaps, access recoveries and registration changes.
- 01
Third-party data
Confirm who is requesting the service.
- 02
Impostors
Authenticate before authorising swaps and changes.
- 03
Interrupted journeys
Reduce repeated attempts and demand on customer service.
Facial biometrics applications for operators.
Sign-up and activation
Verify identity when new subscribers come in.
SIM swap and eSIM
Authenticate the requester before authorisation.
Number portability and registration changes
Confirm the requester in the flows defined by the operator.
Re-registration
Use 1:N Identification to revalidate the base and handle exceptions.
Access recovery
Use 1:1 Authentication in digital channels.
Facial biometrics solutions for operators.
Production data published by Fortface, 1st quarter of 2026; results vary according to the context of the operation and the integration.
Integrate facial biometrics into the operator’s channels.
- SDKs: Android, iOS and Web.
- Secure Link: journeys in the browser, with no app installation.
- REST API: integration with existing systems.
- Result: the application receives the response and follows the operation’s rules.
Capture experience
- Automatic capture and challenge-free liveness.
- Accessibility features.
- Framing guidance.
- Interface customisable to the company’s visual identity.
Frequently asked questions
No. Liveness assesses whether the capture comes from a live person. Identity verification adds the analysis of the match against biometric references. They are complementary steps.
Yes. 1:1 authentication compares a new capture with the enrolled reference in later requests, depending on the integration.
There are options for apps and for the browser. The most suitable channel depends on the journey and the integration chosen.
Yes. The operator can apply challenge-free Capture and Liveness, Identity Verification or 1:1 Authentication in journeys such as SIM swap, eSIM, number portability and registration changes, according to the journey and the integration defined.
See how to apply biometrics in your operation.
Tell us which journey you want to protect and request a demo.
Priority journey: activation, SIM swap, number portability or access recovery.